Frequently Asked Questions:
Q: Are your batteries "Grade A"?
A: No, because there is no such thing as an A/B/C/etc quality grading for lithium cells. This is a very common misunderstanding. Cells are ranked (graded if you want to call it that) and grouped by capacity and internal resistance. Cells which are grouped/ranked together match each other and are meant to be used together in a battery pack as using cells which do not match can cause performance problems. All cells we supply are top quality and will meet the minimum specification set by the respective manufacturer, regardless of ranking. One rank is not necessarily better than another.
Q: Are your batteries genuine?
A: Yes, absolutely. This is our promise and guarantee to our customers and clientele. Our price may not always be the lowest, but we guarantee the cells to be 100% genuine.
Q: Why is there a label on the battery I received?
A: We often import battery shipments via air freight. The sticker, which discloses the voltage and capacity of the cell, is required by IATA safety regulations as well as US Customs. Because OEM cells do not have this information printed on the cell by the manufacturer, it is added by the exporter for shipping compliance. Sometimes this sticker will cover the OEM information - if you peel it off, you will see the OEM printing below. Sometimes the glue on the sticker will degrade or pull off some of the printed ink- this is quite normal. Rest assured the cell is authentic, this sticker is only used for international air shipping compliance.
Q: How can your prices be so low?
A: Because we have established relationships and we buy and sell in such large quantities, we are able to provide huge savings to our customers. It is simply economies of scale.
Q: Do you drop ship from a third party?
A: No, we do not drop ship any products. All products you see with the quantities listed are physically located in our Houston warehouse. We do, however, offer drop shipping for our wholesale clientele.
Q: Do you offer wholesale pricing?
A: Yes, to receive wholesale pricing simply follow the steps here.
Q: Do you offer bulk pricing for large quantities?
A: Yes, for most products we offer a bulk discount per item. This is shown on the item page under the add-to-cart button. The bulk price will automatically be calculated in your shopping cart for the applicable quantity chosen.
Q: How do I track my order?
A: You will receive automated emails with the shipping status of your order. This can be viewed in your account when logged in as well.