Return & Shipping Policies
Returns are only accepted for new/unused products within 14 days of delivery. You are responsible for return shipping.
The electronic products we sell cannot be resold once charged, used, or damaged. Returned products will be inspected prior to a refund being processed. If products are returned with any signs of use, change in voltage, scratches, markings, damage, torn packaging, scratched off authentication number, etc. or otherwise not in the same condition as delivered - you are not eligible for a refund.
Please contact us via email to initiate a return.
5631 Braxton Dr.
Houston, TX 77036
Returned Merchandise Authorization (RMA)
You must obtain an RMA number within 14 days of delivery for a return or within the applicable time period for a defect claim. The RMA number should be written on the shipping label or box. Products returned without an RMA will be refused.
Refunds are issued to the original payment method within 14 days of receipt of your return. A 20% restocking fee will apply for all returns and the original outbound shipping cost is nonrefundable.
A 5% cancellation fee will apply for all cancellations. An order cannot be cancelled if a tracking number has been assigned.
Dead on Arrival (DOA) Cylindrical Cells/Batteries
Cell voltage should be checked with a multi-meter before the first charge. A cell which is new and DOA (<2.5V or will not accept a charge) can be exchanged if the following conditions are met:
- Batch/Serial numbers must match those which originated from our facilities.
- Cells/batteries must be new/unused in the original condition as shipped/received without signs of use
- All original packaging must be included
You are responsible for return shipping and we will ship replacements at our expense.
Note: Cells/batteries which have been charged/discharged/used are not eligible for DOA replacement.
Grade A Cells - 1 year replacement for manufacturer defects
Grade B Cells - 30 day replacement for manufacturer defects
Battery Packs and Power Banks
90 day replacement for manufacturer defects
- Within 30 days of purchase: The customer is responsible for return shipping and we will ship the replacement at our expense.
- Within 1 year of purchase: The customer is responsible for return shipping and will be billed $10 for processing and shipping the replacement.
Note: Our charger replacement policy only covers reasonable wear and tear and the charger cannot otherwise be damaged, abused, exposed to liquids, etc.
The products on this website are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, IMR Batteries disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. IMR Batteries does not make any warranties or representations regarding the use of materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Due to the universal nature of lithium-ion cells/batteries as well as countless configurations of cells in battery packs, IMR Batteries does not provide any warranty or guarantee of compatibility, suitability, or fitness for a particular purpose (e.g. a particular electronic device, electronic application, battery pack, etc.). The customer or user is solely responsible for determining whether a particular cell/battery/product is suitable and/or compatible for use in a particular electronic device, for a particular electronic application, or for their own particular use.
In the event your order arrives damaged, please contact us immediately. Photos of the damaged items and shipping packaging are required. We address these issues on a case-by-case basis, but we will try our best to work towards a satisfactory solution.
We primarily ship via UPS and FedEx ground. Orders are processed the same or next business day, excluding weekends and holidays. You will receive tracking via email once your order has been shipped. Due to our central location in Houston, TX, most orders are delivered in just 2 to 4 days via ground shipping.
We primarily ship via UPS and FedEx, which cannot deliver to a P.O. Box. If a PO Box is provided for delivery, we will ship your order via USPS without prior notice.
Due to the complex rules of UN3480/UN3481 shipments, the shipping methods offered may vary. Please note at this time USPS delivery for UN3480 to Hawaii, Alaska, and US Territories is restricted to surface mail only. Delivery to these zones may take 2 to 4 weeks or more depending on the destination.
We offer international shipping to Canada. We can ship to some countries worldwide but only in large quantities. Please contact us to discuss freight options. Please note the shipping cost quoted is for delivery only and does not include duties/taxes/fees. You are responsible for any applicable duties/taxes/fees. We offer DDP (delivery duty paid) door to door shipping on a case by case basis. The customer bears all risk for orders delivered to a freight forwarder. Claims such as damage or missing items may be refused. Export documents will not be provided to forwarders.
Refused/Return to Sender
If an order is returned as refused, return to sender, or undeliverable [incorrect address, incomplete address (missing suite or apartment number)] a refund will be processed less a 20% restocking fee and the original outbound shipping cost. If applicable, orders shipped via "free shipping" will have the actual outbound shipping cost deducted.
Lost or Stolen Package
Online tracking delivery confirmation from the carrier is considered proof of delivery. If you did not receive your package, we will initiate a claim with the carrier on your behalf. Once the carrier has approved and paid the claim, we will ship a replacement of your order. You expressly accept the carrier's approval or disapproval of a claim as binding. We are not responsible for package theft after delivery. It is your responsibility to have a secure location for delivery.