All sales are FINAL. We do not offer refunds or exchanges for any product regardless of whether it has been used or not. Please choose carefully. If you have any questions about the products we sell, please contact us before purchase.
If you received an item which was damaged in transit, please email us immediately upon delivery with photos of the damage. Our customer service will make arrangements on a individual case basis.
Defective Cells (DOA/dead on arrival)
If you received a battery which is DOA (completely dead, 0 voltage, will not accept a charge whatsoever), please contact us within 7 days of delivery for issuance of an RMA. Cells which are DOA may be returned for a replacement under the following conditions:
- Batch/Serial numbers must match those which originated from our facilities
- Cell(s) must be new/unused without any signs of use
- All original packaging must be included
Once the item is received and tested to be DOA, a replacement will be shipped at the expense of IMR Batteries. After this 7 day window has passed our DOA guarantee shall expire and an RMA will not be offered.
No guarantee of suitability or fitness for a particular purpose is given and IMR Batteries does not provide a warranty for any item sold. All products sold by IMR Batteries are NEW merchandise unless specifically noted to the contrary in the item description.
We will facilitate warranty exchanges within 30 days of delivery on your behalf for products which have a stated Manufacturer's Warranty. Any claim for warranty, if offered by the manufacturer, outside of this time frame shall be pursued with the manufacturer. Products without a stated Manufacturer's Warranty are not eligible for warranty replacement. Manufacturer's warranty is NULL and VOID if the unit is opened, modified, or repaired.
The customer is responsible to ship the eligible item and once received we will ship a replacement at our expense. All the original packaging, materials, etc must be included as this is considered part of the product. Please note manufacturer warranties do not cover any damages due to accidents, misuse or negligence. Product warranties are limited to the value of goods sold and do not cover any associated damages. IMR Batteries makes no further warranties unless specified in writing between the parties on this document.
Please note only direct replacements are offered under this warranty policy and a refund will not be provided if a defective product is returned.
RMA (Return Authorization)
You must obtain a Return Merchandise Authorization ("RMA") number within the applicable period. IMR Batteries will not accept warranty or DOA claims without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. IMR Batteries must receive the returned products within this time frame. RMA numbers will not be extended or reissued. The customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Please note the issuance of an RMA number itself does not guarantee a warranty exchange, replacement, or otherwise if the claim is found to not be within the coverage of our policies.
The customer is responsible for costs related to the logistics of warranty and DOA claims. We recommend using a service with tracking and/or insurance as we are not responsible for lost or damaged returns.
Outbound shipping fees for the original order are nonrefundable.
Refused/Return to Sender/Undeliverable Orders
If an order is refused, marked return to sender, or deemed undeliverable by the carrier due to an incorrect address or otherwise, the customer will receive a refund for the purchase price of the product(s) less a 10% restocking fee as well as any applicable return shipping fees assessed to the parcel by the logistics company. The refund will be processed once the package has been received at our facility. The original outbound shipping cost is nonrefundable.