Privacy policy

This Privacy Policy explains how IMR Batteries (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from imrbatteries.com (the "Site") or otherwise interact with us (collectively, the "Services"). The terms "you" and "your" refer to users of the Services, including customers, website visitors, or other individuals whose information we collect.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Changes will be posted on the Site, and the "Last updated" date will be revised. Where required by law, we will notify you of significant updates.

2. Personal Information We Collect

A. Information You Provide Directly

We collect the following personal information that you submit through the Services:

Contact Details: Name, address, email address, and phone number.
Order Information: Billing/shipping addresses, payment confirmation, and purchased products.
Account Information: Username, password, and security details.
Shopping Information: Items viewed, added to the cart, purchased, or saved (e.g., loyalty points, reviews, gift cards).
Customer Support Information: Details provided when contacting us.

B. Information Automatically Collected (Usage Data)

We collect information about your interaction with the Services through Cookies and similar technologies:

Device and Browser Data: Information about your device, browser type, and operating system.
Network Data: IP address and connection information.
Interaction Data: Pages viewed, clicks, time spent on the Site, and other activities.

C. Information from Third Parties

We may collect information from:

Service Providers: Vendors such as payment processors, shipping partners, and analytics providers.
Marketing Partners: For tailored advertising and promotional services.
Social Media Platforms: When you interact with us through linked platforms.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Order Fulfillment: Process orders, facilitate shipping and returns, and manage accounts.
Customer Support: Respond to inquiries, provide assistance, and improve user experience.
Marketing and Advertising: Send promotional communications, personalize content, and analyze trends.
Fraud Prevention: Detect, investigate, and prevent fraudulent or illegal activities.
Compliance: Fulfill legal obligations and enforce our Terms of Service.

4. Cookies

We use Cookies to enhance user experience, run analytics, and support advertising efforts. For details about Cookies used through Shopify, refer to Shopify's Cookie Policy.

Managing Cookies: Most browsers allow you to manage Cookies through settings. Blocking Cookies may affect the functionality of the Site.

Do Not Track Signals: Our Site is not designed to respond to "Do Not Track" browser signals.

5. How We Disclose Personal Information

We may share your personal information in the following contexts:

Service Providers: Payment processors, shipping partners, analytics providers, and other third-party vendors.
Marketing Partners: To provide personalized advertising and promotions.
Corporate Transactions: In cases of mergers, acquisitions, or bankruptcy.
Legal Obligations: To comply with subpoenas, search warrants, or applicable laws.

We do not sell your personal information.

6. Security and Retention

We implement security measures to protect your data, but no system is completely secure. Exercise caution when sending sensitive information.

Data Retention: Personal information is retained as long as necessary to fulfill the purposes described in this policy or comply with legal obligations.

7. Children's Data

The Services are not intended for children, and we do not knowingly collect information from individuals under 13 years of age. If a child has provided personal information, please contact us to request deletion.

8. Your Rights

Depending on your location, you may have the following rights:

Access/Know: Request access to your personal data.
Delete: Request the deletion of your personal data.
Correct: Request corrections to inaccurate information.
Restrict Processing: Ask us to limit how your data is processed.
Portability: Receive your data in a portable format.
Withdraw Consent: Revoke consent for data processing where applicable.

To exercise these rights, contact us using the details below. Verification of your identity may be required.

9. International Data Transfers

If you are outside the United States, your personal information may be transferred to, stored, and processed in the United States. By using our Services, you consent to these transfers.

10. Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their content, security, or privacy practices. Review their policies before sharing personal information.

11. Complaints

If you have concerns about how we process your data, contact us using the details below. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.