Store Policies
Returns
Please note all sales are final. Due to the nature of the products we sell, we cannot accept returns, exchanges, or provide refunds once an order has been shipped. This policy is in place to ensure product safety and integrity.
To ensure your satisfaction and to assist with any questions you may have, we encourage you to contact our customer service team before making your purchase. Our knowledgeable staff is available to provide detailed information about our products, helping you make an informed decision.
If in the rare event your product arrives damaged or defective please refer to the policies below and contact us for support.
Cancellation
Once your order is submitted our warehouse starts the fulfillment process immediately, which means we may not be able to cancel your order. However, please reach out to us with your cancellation request, and we will make every effort to assist you. A 5% cancellation fee will apply for customer requested cancellations.
Disclaimer
Lithium ion cells degrade with usage, charge/discharge cycling, age, etc and subsequently may fail prematurely. IMR Batteries does not provide any warranty or guarantee of compatibility, suitability, or fitness for a particular purpose (e.g. a particular electronic device, electronic application, battery pack, etc.). The customer or user is solely responsible for determining whether a particular cell/battery/product is suitable and/or compatible for use in a particular electronic device, for a particular electronic application, or for their own particular use.
The products on this website are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, IMR Batteries disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. IMR Batteries does not make any warranties or representations regarding the use of materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Defect Claims
Products claimed as defective are only eligible for replacement and will not be refunded. Replacements will only be provided for the same brand and model. Products will be inspected prior to replacement and the serial/batch number must match the one we shipped to you. You are responsible for return shipping and we will be responsible for shipping the replacement. After the respective claim timeframe has passed, any applicable manufacturer's warranty will apply and you must pursue the claim directly through the manufacturer of the product. Replacements are limited to 1 (one) per item per order.
RMA Number
You must obtain an RMA number within the applicable timeframe for a defect claim. The RMA number should be written on the return shipping label or box. Products returned without an RMA number will not be eligible for a refund. RMA numbers are valid for 7 days and the return must be shipped within this timeframe. RMA numbers will not be extended or reissued.
Cylindrical Lithium-ion Cells (18650, 21700, etc)
Cell voltage must be checked with a multi-meter before the first charge. A cell which is DOA (dead cell, will not accept a charge) can be returned and replaced with the following conditions:
- DOA claim must be submitted within 7 days of delivery
- Batch/Serial numbers must match those which originated from our facilities.
- Cells/batteries must be new/unused in the original condition as shipped/received without signs of use
- All original packaging must be included
Note: Cells which are delivered with a resting voltage and can be charged/discharged are not considered defective. Cells which have been charged/discharged/used/modified/assembled in battery packs or otherwise not in the original condition as delivered are not eligible for DOA exchange. We do not guarantee compatibility of any cell with any device, application, or use. After 7 days has passed, no exchange will be offered.
LiFePO4 Prismatic Cells
Grade A Cells - 1 year
Grade B Cells - 30 days
Power Banks
7 days
Battery Chargers
30 days
Shipping
Order Processing
We will process your order as quickly as possible Monday through Friday. We are closed weekends and holidays. You will receive a tracking number via email once your order has been processed.
Domestic Shipping
Please use the shipping calculator in your cart to receive shipping costs and available shipping methods. Due to our central location in Houston, TX, most orders are delivered in just 2 to 4 days via UPS or FedEx ground shipping.
International Shipping
We offer international shipping to Canada on our website. We can ship to some countries worldwide but only in large quantities, please contact us to discuss freight options.
Note: The shipping cost quoted is for delivery only and does not include duties/taxes/broker fees/etc. As the importer of goods into your country, you are responsible to pay these costs.
Note: You bear all risk for orders delivered to a freight forwarder in the USA. We are not responsible for third party shipping or handling. Claims such as damage or missing items may be refused.
Package Rerouting/Address Correction
If you submitted an order with the wrong address or an incorrect/incomplete address please submit a cancellation request for your order via email. Once the order has been shipped, it cannot be stopped or rerouted to a different address.
Damage
In the rare event your order arrives damaged, please contact us immediately. Photos of the damaged items and shipping packaging are required. We will file a claim with the carrier on your behalf. Once the carrier has approved and paid the claim, we will ship replacements at no additional cost to you. You expressly accept the carrier's approval or disapproval of a claim as binding.
Refused/Return to Sender
If an order is returned by the carrier as refused, return to sender, or undeliverable [incorrect address, incomplete address (missing suite or apartment number), a refund will be issued to the original payment method less the original outbound shipping cost and a 20% restocking fee will apply.
Lost Package
Online tracking delivery confirmation from the carrier is considered proof of delivery. If you did not receive your package, we will initiate a claim with the carrier on your behalf. Once the carrier has approved and paid the claim, we will ship a replacement of your order. You expressly accept the carrier's approval or disapproval of a claim as binding. Please note we are not responsible for package theft after delivery, it is your responsibility to have a secure location for delivery.