Store Policies


Returns are accepted within 7 days of delivery. Please note return shipping is your responsibility, the shipping cost is not refundable, and a 20% restocking fee will apply. Products must be new, unused, and in the same condition as delivered. Returned products will be inspected. If products are returned with any signs of use (scratches, markings, damage, change in voltage, torn/unsealed packaging, or otherwise not in the same condition as delivered), your return is not eligible for a refund.

RMA Number

You must obtain an RMA number within the applicable timeframe for a return or defect claim. The RMA number should be written on the return shipping label or box.  Products returned without an RMA number will not be eligible for a refund. RMA numbers are valid for 7 days and the return must be shipped within this timeframe. RMA numbers will not be extended or reissued.


You must submit a request to cancel an order via email. A 5% cancellation fee will apply for customer requested cancellations. We may not be able to cancel an order if it is too far along in processing. Your order cannot be cancelled if the tracking number has been assigned.


Lithium ion cells degrade with usage, charge/discharge cycling, age, etc and subsequently may fail prematurely. IMR Batteries does not provide any warranty or guarantee of compatibility, suitability, or fitness for a particular purpose (e.g. a particular electronic device, electronic application, battery pack, etc.). The customer or user is solely responsible for determining whether a particular cell/battery/product is suitable and/or compatible for use in a particular electronic device, for a particular electronic application, or for their own particular use.

The products on this website are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, IMR Batteries disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. IMR Batteries does not make any warranties or representations regarding the use of materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Defect Claims

Products claimed as defective are only eligible for replacement and will not be refunded. Replacements will only be provided for the same brand and model. Products will be inspected prior to replacement and the serial/batch number must match the one we shipped to you. You are responsible for return shipping and we will be responsible for shipping the replacement. After the respective claim timeframe has passed, the manufacturer's warranty will apply and you must pursue any applicable warranty coverage directly through the manufacturer of the product. Replacements are limited to 1 (one) per item per order.

Cylindrical Lithium-ion Cells (18650, 21700, etc)

Cell voltage must be checked with a multi-meter before the first charge. A cell which is DOA (dead cell, will not accept a charge) can be returned and replaced with the following conditions:

  • DOA claim must be submitted within 7 days of delivery
  • Batch/Serial numbers must match those which originated from our facilities.
  • Cells/batteries must be new/unused in the original condition as shipped/received without signs of use
  • All original packaging must be included

Note: Cylindrical lithium-ion cells which have been charged/discharged/used are not eligible for DOA replacement. We do not guarantee compatibility of any cell with any device, application, or use.

LiFePO4 Prismatic Cells

Grade A Cells - 1 year

Grade B Cells - 30 days

Power Banks

7 days

Battery Chargers

30 days



Order Processing

We will process your order as quickly as possible Monday through Friday. We are closed weekends and holidays. You will receive a tracking number via email once your order has been processed.

Domestic Shipping

Please use the shipping calculator in your cart to receive shipping costs and available shipping methods. Due to our central location in Houston, TX, most orders are delivered in just 2 to 4 days via UPS or FedEx ground shipping.

International Shipping

We offer international shipping to Canada on our website. We can ship to some countries worldwide but only in large quantities, please contact us to discuss freight options.

Note: The shipping cost quoted is for delivery only and does not include duties/taxes/fees. As the importer of goods into your country, you are responsible to pay for any applicable duties/taxes/fees.

Note: You bear all risk for orders delivered to a freight forwarder in the USA. We are not responsible for third party shipping or handling. Claims such as damage or missing items may be refused. Export documents will not be provided to forwarders.

Package Rerouting/Address Correction

If you submitted an order with the wrong address or an incorrect/incomplete address please submit a cancellation request for your order via email. Once the order has been shipped, it cannot be stopped or rerouted to a different address.


In the rare event your order arrives damaged, please contact us immediately. Photos of the damaged items and shipping packaging are required. We will file a claim with the carrier on your behalf. Once the carrier has approved and paid the claim, we will ship replacements of the damaged products. You expressly accept the carrier's approval or disapproval of a claim as binding.

Refused/Return to Sender

If an order is returned as refused, return to sender, or undeliverable [incorrect address, incomplete address (missing suite or apartment number), it will be considered as a return. The original outbound shipping cost is nonrefundable and a 20% restocking fee will apply.

Lost Package

Online tracking delivery confirmation from the carrier is considered proof of delivery. If you did not receive your package, we will initiate a claim with the carrier on your behalf. Once the carrier has approved and paid the claim, we will ship a replacement of your order. You expressly accept the carrier's approval or disapproval of a claim as binding. Please note we are not responsible for package theft after delivery, it is your responsibility to have a secure location for delivery.