Orders are typically processed the same or next business day in the order which they are received. Due to our efficiency, we may not be able to cancel an order once we receive it. If you would like to cancel an order, please contact us immediately and we will try to accommodate your request.
We offer logistics through FedEx, UPS, and USPS. Please visit their respective websites to view their shipping policies.
As a high volume shipper, we have established relationships and offer our negotiated rates to you! The quoted shipping cost is based on dimensional weight and a signature may be required upon delivery at our discretion.
For domestic ground & first class shipping, you can expect your order to be delivered within 7 days from the date of shipment (not necessarily the date of your order). Typical transit time is 2-5 business days, however this may vary due to your location in relation to our warehouse.
Please understand carrier delays are not within our control and we make no guarantees for the date of delivery. Any such guarantees for overnight, 2nd day, and other services are from the logistics company only. Please note Saturday and Sunday are not considered business days.
Our cutoff time for same-day processing of orders with UPS & FedEx overnight/express delivery is 12pm CST.
Online tracking delivery confirmation from the logistics company is considered our proof of delivery. If tracking shows delivery confirmation and you did not receive the package, we will initiate an investigation with the logistics company. If the logistics company confirms mis-delivery, we will replace the package at our expense.
Please understand we are not responsible for package theft once delivery is complete. It is the responsibility of the receiver to have a secure location for package delivery. If you would like to request a signature for your order upon delivery, please write a note for us in the comments section when placing your order and we are happy to oblige.
Please note FedEx and UPS do not deliver to PO Boxes. If UPS/FedEx is chosen for the method of delivery with a PO Box as the address, we will ship the order with USPS without prior notification.
We currently offer FedEx ground shipping to Canada only. Please note carrier and customs delays are not within our control. The quoted shipping cost is for delivery to the destination address only - the receiver of the package assumes all obligations to pay any applicable duties, fees, or taxes subjected to the products purchased.
If you are outside of US/Canada and would like to place an order, we suggest using a freight forwarder in the US who can arrange for international forwarding and customs clearance on your behalf.
If an order is refused or deemed un-deliverable by the carrier, the customer will receive a refund for the purchase price of the products only less applicable fees. The outbound shipping cost is nonrefundable. Any return shipping fees paid by IMRbatteries will be deducted from the refund due. A restocking fee of 10% will be assessed to account for supplies and waste.