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Shipping

If you have any questions about the products we sell, please contact us before purchase. Orders cannot be modified (edit/add/change) once submitted or shipped.

edit_calendar  For information about Returns, click here to read more.


Damage

In the event your order arrives damaged, please submit your claim via email within 3 business days of delivery. Photos of the damaged items and shipping packaging are required. We address these issues on a case-by-case basis, but we will try our best to work towards a satisfactory solution.

Order Processing

Orders are processed the same or next business day, excluding weekends and holidays. You will receive tracking via email once your order has been shipped. Due to our central location in Houston, TX, most orders are delivered in just 2 to 4 days via ground shipping.

PO Boxes

UPS and FedEx cannot deliver to a P.O. Box. If UPS or FedEx is chosen with a PO Box as the delivery address, we will ship your order via USPS without prior notice.

Domestic Shipping

Due to the complex rules of UN3480/UN3481 shipments, the shipping methods offered will vary. Please note at this time USPS delivery to Hawaii, Alaska, and US Territories is restricted to surface mail only. Delivery to these zones may take 2 to 4 weeks or more depending on the destination.

International Shipping

We offer international shipping to Canada. We can ship to most countries worldwide but only in large quantities. Please contact us to discuss freight options. Please note the shipping cost quoted is for delivery only and does not include duties/taxes/fees. The customer is responsible for all duties/taxes/fees for international shipments. We offer DDP (delivery duty paid) door to door shipping on a case by case basis, please contact us. The customer bears all risk for orders delivered to a freight forwarder. Claims such as damage or missing items may be refused. We will not provide additional documents to forwarders as we are not the exporter.

Refused/Return to Sender

If an order is returned as refused, return to sender, undeliverable [incorrect address, incomplete address (missing suite or apartment number)], a refund will be processed less a 20% restocking fee and the original outbound shipping cost. If applicable, orders shipped via "free shipping" will have the actual outbound cost deducted.

Lost or Stolen Package

Online tracking delivery confirmation from the carrier is considered proof of delivery. If you did not receive your package, we will initiate a claim with the carrier on your behalf. Once the carrier has approved the claim, we will reship the order. The customer accepts the carrier's approval/disapproval of a claim as binding. We are not responsible for package theft after delivery. It is the customer’s responsibility to have a secure location for package delivery.

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